✅ Refund & Return Policy – Ooh La La Play
At Ooh La La Play, your satisfaction is our priority. Due to the personal and intimate nature of our products, we have specific guidelines for returns and refunds.
🔁 No Returns or Exchanges
For hygiene and safety reasons, we do not accept returns or exchanges on any products unless they are damaged or defective upon arrival
📦 Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. We require the following:
Your order number
A clear photo or video showing the defect or damage
A brief description of the issue
Once we confirm the issue, we will offer:
A full refund to your original payment method
ORA free replacement (where available)
💳 Refund Process
Refunds, once approved, will be processed within 5–10 business days and returned to your original payment method (Visa, MasterCard, Paxum, or Crypto).
Processing time may vary depending on your financial institution.
❌ Non-Returnable Items
We do not accept returns or offer refunds in the following cases:
If the product has been used
If the packaging has been opened
If the return request is made more than 7 days after delivery
If damage was caused by misuse or mishandling
📨 Contact Us
For any concerns regarding your order or to request a refund for a defective item, please contact our support team:
📧 Email: oohlalaplay@gmail.com
.